Mastering the Office administration is a set of day-to-day activities that are related to financial planning, record keeping & billing, personnel, physical distribution and logistics, within an organization. An employee that undertakes th..
Progressing in your career requires you to continually build behavioural, people and professional skills. This course is designed to give you a better understanding of the skills needed for you to excel in a business environment.
Communication is about more than just exchanging information. It’s about understanding the emotion and intentions behind the information. Effective communication is also a two-way street. It’s not only how you convey a message so that ..
This course gives you an insight on how to write policies and procedures for any organization to function efficiently. It also helps how you can save time, eliminate frustration, and increase efficiency when policies and procedures are written..
Managing customers well is a big challenge for businesses. Organizations need to deliver excellent products and outstanding customer service to keep customers happy, satisfied and loyal to their business. However, we should not neglect our i..
This course aims to highlight the fundamental principles of becoming an effective leader, the practices of successful managers, how to manage people older than you, to manage remote teams, to recognize the skills it takes to manage people and ..